Do you have a passion for helping customers, building relationships, and delivering extraordinary customer service? We’re looking for an enthusiastic and energetic person to be one of the friendly faces of First National Bank of Moose Lake to our Retail customers. As a Relationship Banker in our Retail team, you’ll take a lead role in delivering an outstanding experience to our customers. You’ll acquire, manage, retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs.

The Relationship Banker serves as the primary point of contact for consumer and commercial customers, providing tailored financial solutions, opening accounts, and resolving issues to foster long-lasting customer relationships. Relationship Banker will proactively identify customer needs and promote banking products or refer customers as needed. A high level of privacy and confidentiality with all customer information must be maintained.

Essential Functions:

Open new accounts and promote retail products to enhance customer experience based on their needs.

Assist business customers with Remote Deposit Capture setup, including onsite support at business locations.

Analyze fraud being reported and take immediate action to perform mitigation on accounts.

Provide education to existing customers on products and services available, and any service and/or product updates that may impact the customer, including Digital Banking.

Schedule monthly visits to business customers to ensure long-lasting relationships and proactively search for new business customers.

Process paperwork associated with deceased customers.

Submit cases to core and software providers as needed to resolve issues.

Assist Retail & Marketing Manager with training and developing staff.

Skills & Competencies:

Must have advanced understanding of the role of sales and customer service in a community bank environment.  Must be able to discover customer needs and be able to obtain new customers.

Respond sensitively to the needs and priorities of the customer; recognize and take appropriate action to meet their needs; establish an effective working relationship with customers to gain their respect and loyalty.

Comprehensive knowledge of banking regulations and Suspicious Activity Reports and regulations.

Strong organizational skills with the ability to prioritize and multi-task. Detail oriented with high degree of accuracy.

Ability to work well under pressure and under tight deadlines.

Deliver exceptional customer experience by acting with a customer-first attitude

Demonstrate ability to make personal connections, engage and educate customers, ask open-ended questions and listen to establish trust and build lasting relationships

Exude confidence with customers when sharing product knowledge and solutions

Excellent communication skills – in person and over the phone – with proven ability to tailor features and benefits of products/services to customers with differing needs

Strong desire and ability to influence, educate, and connect customers to technology

Ability to learn products, services, and procedures quickly and accurately; deliver solutions that make our products work together

Operate within established risk parameters/tolerances and meets internal/external risk and compliance obligations, including completion of required training.

Must have an enthusiastic and professional demeanor.

How to Apply

This is full-time position with competitive compensation and benefits package offered to include: health, dental, disability and life insurance, ESOP/401(k), PTO and paid holidays.

Please send your resume to:

First National Bank of Moose Lake

Attn: Human Resources

PO Box 429

Moose Lake, MN 55767           

OR  email fnb@firstmooselake.com

Position open until filled, first review of applicants will be March 25, 2026.